You can always contact us for any return/refund question at and issues In some very rare cases we will allow an order to be cancelled, however there will be a minimum 15% administration fee on the cancellation of your purchase(s). If this happens, the order will be cancelled, but if we get a restock on that product within 60 days, we will offer it to you first at the original price before selling it to the general public. The only way the order won't be fulfilled is if the distributor does not ship to us the amount that they guaranteed. You own the item as soon as it is paid and it is non-refundable.

The same is true if the product value goes down after it is paid. If the product value rises after the purchase we will still deliver it at the price paid. Please remember it can take some time for your bank or credit card company to process the refund.Due to the time-sensitive nature of the value of our products all prices and sales are final once paid.Īll purchases of preorders are final and non-refundable. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Pre-orders cannot be refunded unless the order has been filled and delivered and discovered to be faulty or damaged.

If you are unable to attend an event and qualify for a refund, then this will be offered in store credit. If the event is cancelled by the venue an offer of cash or store credit is available. Unfortunately, we cannot accept returns on sale items or gift cards.Įxchanges are only offered with a Gift Exchange Card or in the case of a damaged or faulty item.Įvent tickets will only be refunded in certain cases, as the price goes towards prize support for the event. No refunds or exchanges can be offered on booster packs for trading card games. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Īll refunds, returns and exchanges are at the discretion of Bea DnD Games, unless explicitly covered by the Consumer Guarantees Act. You can always contact us for any return question at. We do not offer refunds if you have changed your mind. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To start a return, you can contact us at. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. In the case of defective product, please get in touch with us as soon as possible, preferably within 30 days. We do not offer Returns or Refunds except in the case of defective product.

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